Patient Care Appointment System Leaflet
The routine surgery opening hours are Monday to Friday 08:00 to 18:00.
We offer routine appointments in morning and afternoon surgeries.
How do I make an appointment?
Appointments are available online and can be made by calling the surgery and speaking to the receptionist. The receptionist will be able to offer you the next available routine appointment.
You may have to wait longer for an appointment if you wish to specify a particular doctor.
How long are the appointments?
Routine appointments are made at ten minute intervals
Please be on time for your appointment, as your delay has an impact on all the other patients after you. If you are more than ten minutes late for your appointment, the receptionist will ask you to rebook.
How many problems can I discuss?
Sometimes it might take more than one appointment to deal with a single problem in a safe and comprehensive manner, on other occasions it might be possible to deal with a couple of minor issues together.
Which doctor should I see?
You can make an appointment to see any of the doctors, but you might find it beneficial to stick with the same doctor for an ongoing problem.
Because the doctors work from two surgeries, your own doctor may not always be available at the time you want to be seen.
What if I can’t attend during normal opening hours?
We provide extended hour surgeries for those who are not able to attend during normal working hours. See extended hours page above.
We operate a telephone assessment system for patients requesting same day attention. The clinician will call you back and assess your condition.
It is only the assessment service who can allocate a same day appointment, not the receptionists.
If it is deemed appropriate, you may be offered an appointment at one of six GP access centres across Sheffield 6pm-10pm weekdays and 10am-6pm weekends. These centres include; Burncross Surgery, The Health Care Surgery, The Flowers Medical Centre, The Crookes Practice, Sloan Medical Centre and Woodhouse Medical Centre.
How can the nurse help?
It is entirely possible that the nurse herself can deal with your condition. Two of our nurses are nurse practitioners. The nurse can treat and prescribe for many acute illnesses. If the nurse feels you need to see a doctor they will arrange the right appointment for you.
Please remember, these appointments are strictly for the condition triaged and are in addition to the doctor's routine appointments.