We reserve home visits for patients who are unable to leave their home. This group of patients would be expected to be the very elderly who are housebound or disabled.
- Telephone Assessment - all requests for visits may be assessed by a doctor who may be able to deal with your problem on the phone. The doctor will prefer to speak to the patient directly.
- Why is this our policy? In the time it can take for one home visit, the doctor can see about four patients in surgery. A lot of people now have access to their own transport or can ask for help with transport from their friends, neighbour and family. Minimising home visiting allows more people overall to access our doctors.
Please make visit requests before 10:30. Requests after 10:30 may be deferred to the next working day. The receptionist may ask you what the problem is so that this information can be passed onto the doctor.
There are some situations that require immediate attention and calling 999 is the right thing to do. This would include somebody having a heart attack, stroke, being unconscious or a broken limb. More information on emergencies can be found on the NHS Choices web site.