When We Are Closed
We have arranged for Care UK to help you with any urgent problems when we are closed. You can call them on 0333 321 0912 if you feel you need to see a doctor urgently.
Initial details will be taken by the call centre staff and then you will be called back by a doctor for a more detailed clinical assessment. If felt necessary by you and the doctor, you may be offered an appointment at the Out-of Hours centre which is based at the Rotherham Community Health Centre, Greasbrough Road, Rotherham, S60 1RY.
Patients just turning up without going through the proper process of getting an appointment will not be seen.
Who else can help me?
An alternative source of care is the NHS Walk in Centre, Rockingham House, 75 Broad Lane, Sheffield S1 3PB. You can call them on 111, they are open 08:00 – 20:00 365 days a year.
Sheffield residents do not have to change their GP to make an appointment or use the walk-in service.
What about A&E?
The A&E department is for people needing EMERGENCY medical attention or who have had an ACCIDENT. Please look at the NHS Choices website for advice on Emergency situations.
An emergency is a situation where someone is experiencing a loss of consciousness, heavy bleeding, suspected broken bones, chest pain, breathing difficulties, an overdose, has swallowed something harmful, poisoning or has a deep wound.
Before you go to A&E Think!
• Is this an emergency/accident?
• Can I wait and see my GP?
• Could another GP help me?
• Would an alternative service be better and quicker?
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.