We offer face to face, telephone and video appointments as per patient requests or clinical need. Please let reception know what you would prefer. Please note in certain circumstances we will want patients to attend face to face for examination. 

It is entirely possible that the ANP can deal with your condition. The ANP can treat and prescribe for many acute illnesses. 

We reserve home visits for patients who are unable to leave their home. This group of patients would be expected to be the very elderly who are housebound or disabled.

• Telephone Assessment - all requests for visits may be assessed by a clinician who may be able to deal with your problem on the phone. The doctor will prefer to speak to the patient directly.
• Why is this our policy? In the time it can take for one home visit, a clinician can see about four patients in surgery. A lot of people now have access to their own transport or can ask for help with transport from their friends, neighbour and family. Minimising home visiting allows more people overall to access our doctors.

Please make visit requests before 10:30. Requests after 10:30 may be deferred to the next working day. The receptionist may ask you what the problem is so that this information can be passed onto the clinician. 

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend (DNA), you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

If you have access to systmonline, you can cancel your appointment through the appointments section. You can also use the online form to inform us but there can be a delay in picking these up. If using the online form, please let us know 72 hours in advance. 

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments. Please inform reception staff if you are happy to receive SMS messages and reminders

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Who Are These Appointments For?

We provide extended hours surgeries for those who are not able to attend during normal working hours. Please be aware that these surgeries are for routine appointments only. If you need to be seen as an emergency, you will be directed to one of the out of hours services. Please contact reception to book an appointment.

When Are These Appointments?

Early Morning

Surgeries are operated from 07:00 on Tuesdays and Fridays from High Green Health Centre, and Wednesdays from Burncross Surgery.   

 *Access to the premises during these times is strictly by appointment only*

Local GP Practices have teamed up to improve the way we provide weekend and evening appointments for our patients.

This means that most people can book weekend and evening appointments closer to where they live. For our patients appointments will be provided at Burncross and Fairlawns. 

Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and Pharmacists.

Appointments can be booked through our practice by using our online form. Please be aware that there is limited availability.