Opening Hours

Whilst the Practice is closed to the public the Practice staff are undertaking a number of activities to support the delivery of care to our patients. This includes; clinical staff visiting patients at home, and contacting patients by telephone to provide them with information or return messages.

We are also completing mandatory training, this includes but is not limited to; Anaphylaxis, Chaperoning, Health & Safety, Infection Control, Information Governance and Safeguarding.

WE ARE ALSO CLOSED NATIONAL BANK HOLIDAYS.

We provide extended hours surgeries (outside of normal hours) for those who are not able to attend during normal working hours. Please be aware that these surgeries are for routine appointments only. If you need to be seen as an emergency, you will be redirected to the out of hour’s service.

Early morning surgeries are operated from 07:00 on Tuesdays and Fridays from High Green Health Centre, and Wednesdays from Burncross Surgery. We also provide late appointments on Tuesday evenings at Burncross Surgery, with the last appointment time being 19:30. *Access to the premises during these times is strictly by appointment only*

As a practice we are trying to improve our training, therefore you will notice that we are closing on various dates throughout the year. This is to enable doctors, nurses and staff to attend these events. 

On some occasions we do actually re-open our doors, but due to patients who may need a doctor in an emergency our telephone lines have to remain turned over to our Out-of-Hours service provider GP Collaborative, so we apologise for any inconvenience this may cause and hope you will appreciate how vital training is to keep abreast of all the changes within the NHS.

29th March 2022 - Non Medical Prescribing

11th May 2022 - End of Life Care

14th June 2022 - Customer Care

4th October 2022 - Safeguarding

9th November 2022 - Conflict Management

7th February 2023 - Children & Young People

8th March 2023 - Non-Medical Prescribing

We have arranged for the GP Collaborative to help you with any urgent problems when we are closed. You can call our main switchboard number and you will be put straight through to them or you can call them direct on 0114 2266596 if you feel you need to see a doctor urgently.

What happens?

Initial details will be taken by the call centre staff and then you will be called back by a doctor for a more detailed clinical assessment. If felt necessary by you and the doctor, you may be offered an appointment at the GP centre which is based next to the A&E department at the Northern General Hospital, Herries Road, S5 7AU.

Patients just turning up without going through the proper process of getting an appointment will not be seen.

Who else can help me?

An alternative source of care is the NHS Walk in Centre, Rockingham House, 75 Broad Lane, Sheffield S1 3PB. You can call them on 111, they are open 08:00 – 20:00 365 days a year.

Sheffield residents do not have to change their GP to make an appointment or use the walk-in service. 

The A&E department is for people needing EMERGENCY medical attention or who have had an ACCIDENT. Please look at the NHS Choices website for advice on Emergency situations. 

An emergency is a situation where someone is experiencing a loss of consciousness, heavy bleeding, suspected broken bones, chest pain, breathing difficulties, an overdose, has swallowed something harmful, poisoning or has a deep wound.     

Before you go to A&E Think!

• Is this an emergency/accident?
           • Can I wait and see my GP?
           • Could another GP help me?
           • Would an alternative service be better and quicker?

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.